Natural Solutions Cleaning Company Ltd – Website Privacy Policy & Cookie Statement
Welcome to Natural Solutions Cleaning Company Ltd’s wonderful Privacy Policy and Cookie Statement!
*** Please see important note about cookie control. ***
Who We Are
Natural Solutions Cleaning Company Ltd is an environmental cleaning product company based in Somerset, South West England. We are completely dedicated to providing all of our customers with clear transparent information about what we do and how we do it. This privacy policy, inspired by the new GDPR regulation, is a natural extension of the honest and open way we do business.
What Is The Purpose of This Policy?
To let our customers and website visitors know the following:
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- What personal data we collect when you visit our website
- How we use your personal data
- How we make sure your privacy is maintained
- Your legal rights regarding data collection, storage and deletion
- What cookies are, what cookies we use and what options you have to allow or disallow cookies on our website
What Is Personal Data?
Personal data is anything that discloses your identity; that is unique to you.
For a more detailed breakdown of what constitutes personal data, please visit this page:https://eugdprcompliant.com
What Personal Data Do We Collect?
We collect personal data if you fill out a contact form or email us directly. Some plugins used on the site automatically collect data which is classified in the GDPR as ‘Personal Data’. Please click here for more info.
Personal Data – Contact Forms and Email
Personal data we collect from direct emails or from our contact forms may include the following:
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- First Name
- Last Name
- Email Address
- Phone Number
- Business Name
- Website URL
Personal Data – Cookies, Analytics and Plugins
Some plugins such as social media plugins and performance plugins (e.g. caching engines) collect data via automated methods.
The data collected by these plugins may include:
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- Your IP address (An IP address is a number that can uniquely identify a specific computer or other network device on the internet).
- Browser type
- Search engine used (if applicable)
- System type (type of computer or device)
- The content and pages that you access on our website
- The frequency and duration of your visits to our website
- The “referring URL” (i.e., the page from which you navigated to our website)
- Cookie information
The GDPR states that IP addresses should be considered personal data as they enter the scope of ‘online identifiers’.
The information collected in this automated manner can be used to:
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- Speed up performance and improve user experience
- Analyse your use of our website
- Allow users to like and share content on social media
- Analyse our website’s performance
Personal Data – WooCommerce
This website uses the WooCommerce to display our products. In the future we may use the platform to sell products over a secure connection. If you make a purchase on the website, some or all of the following information related to that transaction will be stored in the website’s database:
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- First Name
- Last Name
- Products Purchased
- Unique Transaction Identifier (e.g. PayPal Transaction Number)
- Payment Type
- Transaction Fee
- Shipping Rate
- IP Address (the numerical online address of your computer or device)
- Customer Billing Address
- Customer Delivery Address
- Email Address
- Phone Number
Please note we do not store any of your payment details on our database.
How Do We Use Your Personal Data?
We use the information you give us to contact you directly about any genuine offers we have relating to our business or important news or information. Other data collected is used to enhance our website’s performance and improve your user experience.
Do We Share Your Data With Third Parties?
Please see our note in Personal Data – Cookies, Analytics and Plugins about how IP addresses (classed by the GDPR as personal data) may be automatically collected and used by third party plugins on this website.
We do not share any of your personal data such as name, address, email address or phone number with third parties.
We will never sell your data to any marketing companies.
Data Security – Protecting Your Privacy
We protect personal data with appropriate security.
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- All of our data stored on computers is protected by technical security such as firewalls, anti-virus software and passwords.
- We understand the importance of data security and what procedures should be followed in case of a data security breach.
- Our website has an SSL certificate and powerful security software to protect and secure your connection.
- Our email clients are configured to use secure email connections.
Security Breaches – Our Security Procedure
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- Under GDPR law, if personal data has been put at risk we are required to report the breach to the Information Commissioners Office within 72 hours.
- Certain types of data breach do not need to be reported if they are considered harmless and poses no risk to individual data.
- If a breach is considered high-risk, we will inform all individuals who are impacted right away. We will do this via direct email or telephone depending on your contact preferences.
Your Legal Rights Regarding Data Collection, Storage and Deletion
The GDPR includes the following rights for individuals or ‘data subjects’:
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- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- The right not to be subject to automated decision-making including profiling
Requests for Amendments, Copies or Deletion
If you would like us to update or delete any details we hold about you, or would like a copy of your personal data, simply send a request via email to naturalsolutionslimited@gmail.com
In accordance with the GDPR, any requests for amendments, deletion or copies of data will be fulfilled within 30 days (though usually much quicker).
Links to Other Web Sites
This privacy policy is for this website only and does not cover any other sites that we link to. If you have questions about how another website uses your information, you’ll need to check that site’s privacy statement.
Cookies
Cookies are small text files that a website stores on a visitor’s computer, mobile phone or networked device. Each time the visitor returns to a website, the browser provides the site with a string of information stored in the cookie. For security reasons, websites can only access cookies they have created, not cookies from other sites.
Most major websites use cookies to add functionality and improve user experience. This automated exchange of information can be very useful in many ways. It can improve how a website is loaded, remember user settings such as logon info and provide valuable feedback to website designers. Cookies enable us to make your experience of our website more enjoyable and to improve the functionality of our services.
Our cookies help us:
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- Make our website work as you’d expect
- Improve the speed/security of the site
- Provide relevant social media content
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the products and services you need)
You can learn more about all the cookies we use below.
Cookie Categories
Here are the cookie categories which this website may use:
Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Preferences
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Marketing
Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Unclassified
Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.
Granting Us Permission to Use Cookies
Our site uses cookies to enhance performance, security and user experience. We also use cookies to analyse how people use our website. As part of the GDPR, we need your permission to continue using these cookies. Please click the ‘Accept’ button on our Privacy Policy and Cookie Statement banner at the top of the page to give your consent. If you prefer not to use cookies, please see the links below for instructions on how to block them via your web browser.
*** Important – Coming Soon – Full User Cookie Control On This Website ***
We are developing a solution for users to switch different cookie categories on and off on this website. The solution still needs more testing and we are waiting for some cookies to be classified, and for some important information from various plugin designers. We hope to have this solution in place very soon.
How to Block Cookies Using Your Internet Browser
One way to completely disable the use of cookies is to set your web browser to block them. Please note that completely blocking cookies might mean that the web does not look or behave in the way you expect.
Click on a browser icon below for instructions on how to change its cookie settings:
Mozilla Firefox
Google Chrome
Internet Explorer
Safari
Microsoft Edge
Now that you have all the information you need to manage and delete cookies in your chosen browser, you can go forth and surf in the pleasure of knowing you have full control.
If you have any questions or concerns about your privacy or any of the settings on this website, please contact us at any time.